Frequently Asked Questions
1. What is Herrux?
Herrux.store is an online retail platform offering a wide range of coffee machines, beverage equipment, and household products. We aim to provide practical, high-quality items at competitive prices for both personal and commercial use.
2. Where are your fulfillment centers located?
Our products are sourced from international suppliers and fulfillment centers. This allows us to offer a diverse range of products at competitive prices.
3. Where do you ship?
We offer USA shipping only.
4. Are your products high quality?
We carefully select our products to meet quality and performance standards. However, product specifications and quality may vary depending on the manufacturer.
5. What packaging do you use?
We aim to use safe and secure packaging to ensure your items arrive in good condition. Packaging may vary depending on the supplier and product type.
6. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to track your order in real time.
7. How long does shipping take?
- Order Cut-Off Time: 5:00 PM (ET)
- Handling Time: 1–2 business days
- Transit Time: 6–9 business days
- Shipping Cost: Calculated at checkout or standard rate (if applicable)
We work with reliable international shipping partners to deliver your orders safely.
8. Do you accept returns?
Yes, we offer a 30-Day Return Policy on eligible unused items. Please refer to our Returns & Refund Policy page for full details and instructions.
9. How can I contact your team?
If you need assistance, feel free to reach out:
📧 Email: contact@herrux.store
📞 Phone: +44 7418 622816
📍 Business Address
29342 Courier Point,
13 Freeland Park, Wareham Road,
Poole, Dorset,
United Kingdom, BH16 6FH
⏱️ Customer Support
You can also use the Contact Us form on our website.
Our support team typically responds within 24 hours during business hours.